Field Support Engineer

5 days ago


Austin, Texas, United States Murtech Full time
Job Summary
Murtech is looking for an experienced Field Support Engineer to join our team. This role will involve working closely with customers to resolve technical issues related to our server products. If you have a passion for delivering excellent customer service and possess strong technical skills, we'd love to hear from you

Responsibilities:
  • Troubleshoot and resolve complex technical problems on Supermicro equipment in enterprise environments.
  • Develop and implement effective preventive maintenance strategies to minimize downtime and optimize system performance.
  • Collaborate with internal teams to ensure seamless execution of customer support requests.
  • Provide regular training and guidance to new team members to promote knowledge sharing and best practices.

Essential Skills:
To excel in this position, you'll require:
  • A Bachelor's degree in Computer Science, Computer Engineering, or Electrical Engineering, or equivalent work experience.
  • Minimum 3 years' experience in field support servicing complex X86 systems and parts.
  • Hands-on experience with servers (Supermicro, EMC, DELL, HP) and strong hardware system diagnostics skills.
  • Excellent written and verbal communication skills, project management skills, and solid time management skills.

Why Join Us?
As a Field Support Engineer at Murtech, you'll enjoy a rewarding career with opportunities for growth and development in a dynamic and supportive environment, along with a competitive salary of $25 per hour.

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