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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Northborough Branch, you will be responsible for providing exceptional service to our members, handling financial transactions, and promoting our products and services.
Key Responsibilities- Member Service: Provide prompt and efficient service to members, responding to their needs and resolving any issues in a professional and courteous manner.
- Transaction Processing: Process a variety of financial transactions, including deposits, withdrawals, loan payments, and other services, while maintaining accuracy and attention to detail.
- Product Promotion: Promote and sell our products and services to members, providing them with information and guidance to help them achieve their financial goals.
- Quality Control: Verify work accuracy through ongoing quality control, ensuring that all transactions are processed correctly and efficiently.
- Teamwork: Collaborate with other team members to achieve common goals, providing support and assistance as needed.
- Education: High school diploma or equivalent required.
- Experience: Six to twelve months of experience in a customer service or cash handling position, or equivalent related experience.
- Skills: Good organizational and communication skills, attention to detail, and ability to utilize various types of office equipment.
- Adaptability: Ability to adapt to changing situations and priorities, responding to new challenges with a positive attitude and willingness to learn.
- Improvement and Innovation: Ability to generate new ideas and implement improvements, challenging conventional approaches and seeking solutions to complex problems.
- Collaboration: Ability to work effectively with others, developing cooperation and teamwork to achieve common goals.
- Communication: Effective communication skills, both verbal and written, to convey information and ideas to colleagues and members.
- Service Focus: Commitment to providing exceptional service to members, responding to their needs and exceeding their expectations.
- Organizational Awareness: Understanding of how the job contributes to the accomplishment of organizational goals, demonstrating a commitment to the Credit Union's mission and values.
- Accountability/Results Oriented: Ability to take ownership of decisions and actions, demonstrating a commitment to achieving results and exceeding expectations.
