Customer Service Director

2 weeks ago


Northborough, Massachusetts, United States Wegmans Food Markets Full time
Customer Service Leader Job Description

We're seeking a highly skilled Customer Service Leader to join our team at Wegmans Food Markets. As a key member of our Front End operations, you'll be responsible for ensuring a seamless customer experience and empowering our employees to deliver exceptional service.

Key Responsibilities:
  • Proactively engage with customers to provide assistance and answer questions
  • Collaborate with cashiers to meet customer needs efficiently
  • Monitor customer flow and traffic patterns to optimize store operations
Requirements:
  • Previous customer service experience
What We Offer:

At Wegmans, we prioritize our employees' well-being and success. We offer a range of benefits, including competitive pay, comprehensive health care coverage, and flexible scheduling to support work-life balance. Our comprehensive benefits package includes paid time off, higher premium pay rates for working Sundays or holidays, and a generous scholarship program to support employees' educational goals.

We're proud to be a family-owned, mission-driven company that values caring, respect, empowerment, high standards, and making a difference in the community. Join our team and experience the Wegmans difference for yourself.



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