Enterprise IT Support Specialist

6 days ago


Ajaccio, Corse, United States General Dynamics Information Technology Full time

Job Overview

General Dynamics Information Technology (GDIT) is seeking a highly skilled Information Technology Support Specialist to join our team. As an IT Support Specialist, you will play a critical role in providing technical support and troubleshooting services for computer systems, software, and hardware.

About the Job

This position is based on-site in Annapolis Junction, MD, and requires a high level of expertise in installing, modifying, and repairing computer hardware and software. The successful candidate will have at least 3+ years of related experience and hold a valid TS/SCI w/Poly security clearance.

Responsibilities

  • Provide technical support and troubleshooting services for network, desktop, and/or systems hardware and software
  • May coach and provide guidance to less-experienced professionals
  • Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
  • Provide remote support access through desktop mirroring and other remote access applications for worldwide sites
  • Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

Requirements

  • Required Experience: 3+ years of related experience
  • Required Technical Skills: Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
  • Required: IAT Level 1 certificate is required within 6 months of start date
  • Security Clearance Level: TS/SCI w/Poly

What We Offer

At GDIT, we offer a competitive salary range of $34.00 - $46.00 per hour, depending on experience. Our comprehensive benefits package includes medical plan options, dental plan options, vision plan, 401(k) plan with company match, and paid time off plans.



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