IT Support Specialist

1 week ago

Huntsville, Alabama, United States MOMENTUM Full time
Job Title: Help Desk Specialist

Welcome to MOMENTUM, a rapidly growing technology solutions company delivering innovative technology, engineering, and intelligence solutions across the DoD sector. We are a high-energy, high-growth team that values diversity and unique collaboration throughout our team.

Job Summary:

The Help Desk Specialist performs all levels of IT duties from routine installations and maintenance to complex technical IT assignments under limited, general guidance. This role requires a competent individual to work on complex technical IT assignments, demonstrating IT desktop experience, good judgment, and initiative.

Key Responsibilities:

  • Install, maintain, and administer desktop computer systems and associated peripherals, including printers, monitors, switch boxes, business application software, and various operating systems.
  • Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures.
  • Provide users with information, guidance, and instruction on desktop and portable computer hardware and software.
  • Analyze and assess customer service requests and provide prompt technical solutions.
  • Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products.
  • Prepare progress/status reports and submit them to team leads as required.
  • Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner.
  • Identify and document areas for process improvements.
  • Contact and effectively communicate with users by telephone, electronic communications, or in person.
  • Prepare equipment for reuse or surplus of property actions.
  • Provide technical support for customers assigned to remote locations as required.
  • Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals.
  • Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations.

Requirements:

  • Demonstrated proficiency in installing, maintaining, and repairing desktop operating systems, business applications, desktop computer hardware, peripherals, and printers.
  • TS clearance is required.
  • Bachelor's degree in a discipline with five years experience or equivalent with nine years of experience.
  • IT Certifications applicable to desktop and mobile computer support desired.
  • Experience providing excellent customer service.
  • Demonstrated proficiency in working independently to provide service.
  • Demonstrated leadership skills.

About MOMENTUM:

MOMENTUM is an EEO/M/F/Veteran/Disabled Employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Accommodations:

Consistent with the Americans with Disabilities Act (ADA) and Alabama civil rights law, it is the policy of MOMENTUM to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.

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