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Room Service Attendant

2 months ago

Fort Lauderdale, Florida, United States Seminole Gaming Full time
Job Summary

We are seeking a highly skilled and customer-focused Room Service Attendant to join our team at Seminole Gaming. As a key member of our in-room dining team, you will be responsible for taking and recording food and beverage orders for guests, processing payments, and ensuring exceptional customer service.

Responsibilities
  • Take and record food and beverage orders for in-room dining and communicate orders to kitchen staff.
  • Accurately enter guest checks in the computer system, apply monies received, and make accurate change.
  • Verify room charges, process credit card payments, and batch "tip" slips for server gratuities.
  • Ensure all amenities are prepared and delivered on a timely basis to the proper room.
  • Perform follow-up calls to guests after delivery to ensure satisfaction with service provided.
  • Maintain current knowledge of rules, regulations, policies, and procedures, including precheck and cashiering procedures.
  • Accurately count, document, and run required financial reports at open and close of each shift.
  • Ensure cleanliness and orderliness of working area.
  • Ensure guest satisfaction with effective communication, customer assistance, direction, and information provided within company policies and guidelines.
Qualifications
  • High School diploma or equivalent required, as well as previous cashiering/money handling experience of at least six (6) months in a fast-paced environment.
  • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
Work Environment

The Casino environment is hectic, fast-paced, and often crowded and noisy. May be exposed to casino-related environmental factors, including second-hand smoke, excessive noise, and constant exposure to the general public.