Room Service Attendant

2 months ago


Fort Lauderdale, Florida, United States Seminole Gaming Full time
Job Summary

The Room Service Attendant is responsible for taking and recording food and beverage orders for in-room dining and processing payments for these orders. This role requires excellent communication skills and attention to detail to ensure a seamless experience for our guests.

Key Responsibilities
  • Take and record food and beverage orders for in-room dining
  • Communicate orders to kitchen staff and ensure timely delivery
  • Process payments for orders and provide accurate change
  • Enter individual menu items into the computer system
  • Verify room charges and process credit card payments
  • Ensure all amenities are prepared and delivered on a timely basis to the proper room
  • Perform follow-up calls to guests after delivery to ensure satisfaction with service provided
  • Maintain current knowledge of rules, regulations, policies, and procedures
  • Accurately count, document, and run required financial reports at open and close of each shift
  • Ensure cleanliness and orderliness of working area
  • Ensure guest satisfaction with effective communication, customer assistance, direction, and information provided within company policies and guidelines
Requirements
  • High School diploma or equivalent required
  • Previous cashiering/money handling experience of at least six (6) months in a fast-paced environment required
  • Ability to communicate effectively with guests in English
  • Ability to work in a hectic, fast-paced environment with constant exposure to the general public


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