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Retail Sales Associate

1 month ago

Los Angeles, California, United States Adir International LLC Full time

Job Summary:

We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Adir International LLC in Chula Vista, CA. As a Retail Sales Associate, you will play a crucial role in delivering exceptional customer experiences within our retail environment.

Key Responsibilities:

  • Customer Assistance:
    • Greet customers warmly and create a welcoming atmosphere.
    • Listen attentively to customer inquiries, concerns, and requests.
    • Provide accurate and detailed information about products, services, and promotions.
    • Assist customers in locating merchandise and making purchasing decisions.
    • Process sales transactions accurately and efficiently using point-of-sale systems and always following all company policies.
  • Problem Resolution:
    • Address customer complaints and issues professionally and empathetically.
    • Work to find suitable solutions to problems, ensuring customer satisfaction.
    • Collaborate with other team members or managers to resolve complex issues.
  • Product Knowledge:
    • Develop a comprehensive understanding of the products or services offered.
    • Stay up-to-date with product features, specifications, and benefits.
    • Provide recommendations and insights to customers based on their preferences and needs.
  • Upselling and Cross-Selling:
    • Identify opportunities to introduce customers to complementary products or services.
    • Use persuasive techniques to encourage additional purchases without being pushy.
  • Customer Relationship Building:
    • Build rapport with customers to foster long-term relationships.
  • Team Collaboration:
    • Collaborate with colleagues and supervisors to achieve store goals and targets.
  • Cash Handling:
    • Handle cash, credit cards, and other forms of payment accurately.
    • Balance cash registers and ensure all transactions are accounted for.

Requirements:

  • High school diploma or equivalent; further education or relevant certifications may be a plus.
  • Proven experience in customer service, preferably.
  • Excellent interpersonal and communication skills.
  • Ability to remain patient, courteous, and professional under pressure.
  • Familiarity with point-of-sale systems and basic math skills for handling transactions.
  • Basic knowledge of the products or services offered by the store.
  • Strong organizational skills and attention to detail.
  • Flexibility to work weekends, holidays, and varying shifts.
  • Physical stamina to stand, walk, and lift items throughout the shift.

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Vision insurance

Shift and Schedule:

  • 4 hour shift
  • 8 hour shift
  • Day shift
  • Evening shift
  • Morning shift

Ability to Commute/Relocate:

  • Chula Vista, CA 91910: Reliably commute or planning to relocate before starting work (Required)