Customer Service Representative with Public Relations Expertise

1 day ago


Los Angeles, California, United States Warrior PR Full time

At Warrior PR, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our support staff, you will be responsible for delivering exceptional customer experiences through real-time chat support.

About the Role

This is an exciting opportunity to work with a leading public relations firm and contribute to the growth and success of our clients. You will play a vital role in maintaining high levels of customer satisfaction by providing timely and accurate information about our services, troubleshooting issues, and ensuring seamless client interactions.

Key Responsibilities
  • Respond Promptly to Client Inquiries: Handle incoming chats efficiently and professionally, setting the tone for a positive customer experience.
  • Provide Accurate Information: Deliver clear and concise information to clients, helping them navigate our offerings with confidence.
  • Troubleshoot and Resolve Client Issues: Address client issues swiftly, utilizing problem-solving skills to provide effective solutions.
  • Maintain High Levels of Customer Satisfaction: Build strong, positive relationships with clients, fostering loyalty and trust.
  • Document Interactions Thoroughly: Maintain accurate records of client interactions, ensuring that client information is up-to-date and accessible for future reference.
  • Upsell and Cross-Sell Services: Identify opportunities to suggest additional services that may benefit the client, driving added value.
Requirements

We are looking for candidates with previous experience in customer service or chat support, ideally within the PR, marketing, or related fields. Familiarity with CRM tools and chat software is highly advantageous.

Salary Estimate

The estimated salary for this role is $45,000 - $65,000 per year, depending on location and experience.

Benefits
  • Remote Work: Enjoy the flexibility of working remotely, allowing you to balance your professional and personal life while contributing to Warrior PR's success from any location with a stable internet connection.
  • Training and Development: Access ongoing training and development opportunities, equipping you with the skills and knowledge needed to excel in your role and advance within the company.
  • Career Growth: Opportunities for career advancement within a growing company that values dedication and performance.
  • Supportive Team Environment: Be part of a collaborative and supportive team that is passionate about helping clients succeed.


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