Customer Service Leader for Museum Guest Relations
5 days ago
The Natural History Museum of Los Angeles County is a world-renowned institution dedicated to preserving and showcasing the natural and cultural history of our planet.
Our Guest Relations department is seeking an exceptional individual to lead our team as a Customer Service Lead, Call Center. In this role, you will be responsible for providing outstanding customer service to our guests and members by responding to inquiries over the phone and online.
This position involves leading and coaching our Call Center Representatives to deliver exceptional guest experiences, ensuring that they meet our high standards in customer service. You will also be responsible for auditing ticketing system entries and guest correspondence, stepping in to fulfill Representative duties as needed, and identifying opportunities to improve our systems and processes.
We are seeking a highly skilled and experienced individual who can model best practices for customer service, take an active role in Representative development, and maintain a clean, well-stocked, and organized Call Center environment.
This position has the following requirements:
- One or more years of customer service experience
- Proficiency in data entry in a PC environment and knowledge of database and ticketing systems preferred
- Able to train, provide regular feedback, and establish and support attainment of goals for the team
- Available to work weekends and holidays on a regular basis and evenings as needed
We offer a competitive hourly rate of $22-$22.48 per hour for this regular full-time, non-exempt position. If you have a passion for delivering excellent customer service and a desire to join our dynamic team, please submit your application through our website.
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