Client Services Supervisor

2 weeks ago


Richardson, Texas, United States Prestonwood Baptist Church Full time
Job Title: Client Services Supervisor

At Prestonwood Baptist Church, we are seeking a highly skilled and compassionate Client Services Supervisor to join our team. This is a full-time position that requires a strong commitment to providing exceptional client service and support.

Job Summary:

The Client Services Supervisor will be responsible for providing services to clients of the Prestonwood Pregnancy Center, including teaching, training, and mentoring client advocate volunteers. The successful candidate will have excellent communication and interpersonal skills, with the ability to work independently and maintain confidentiality.

Key Responsibilities:
  • Teach and train client advocate volunteers to provide high-quality service to clients
  • Offer support services to clients in crisis situations through available resources
  • Manage crisis pregnancy clients through emergency situations, utilizing outside resources as needed
  • Recognize and respond to situations requiring reporting to local authorities
  • Recognize, acknowledge, and reward volunteers to build strong relationships
  • Teach volunteers to build and maintain relationships with clients through touch points and follow-up
  • Ensure sufficient volunteer coverage to meet client needs
  • Model excellence in all areas and provide high-level support to volunteers
  • Meet with clients as needed and provide guidance and support
  • Ensure a consistent stock of marketing and educational supplies
  • Create and maintain class schedules for clients
  • Plan and lead education opportunities for clients
  • Provide information and feedback to enhance the client experience
Qualifications:
  • Growing relationship with Jesus Christ as Lord and Savior
  • Pro-life in word and pro-love in action
  • Bilingual communication skills (English/Spanish) a plus
  • Ability to work independently and maintain confidentiality
  • Experience in counseling those in crisis situations
  • Experience working with or directing volunteers
  • Strong communication skills and intermediate to advanced Microsoft Office skills


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