Imaging Supervisor

1 month ago

Richardson, Texas, United States Canon U.S.A., Inc. Full time
Job Title: Imaging Supervisor

Responsible for overseeing the scanning and imaging solutions for our clients. Works closely with customers to meet the requirements of imaging projects. Customer-focused with excellent relationship and team-building skills, and demonstrated success in utilizing scanning and imaging software and hardware options. Instills trust and a positive team attitude through strong core values and work ethic.

Key Responsibilities:
  • Supervise and train staff in all areas of operation on proper technical and procedural processes
  • Work with direct reports (Doc Prep, Scanning and Indexing clerks) to mentor, monitor, and ensure that each area is meeting their benchmarked output, and provide direction when output is not met
  • Provide daily and weekly reports on volumes for each area of operation as well as report level of achievement of benchmarked goals
  • Act as an interface between client and CBPS
  • Ensure that team members meet their production quotas
  • Using Excel, track production results against targets and create management reports
Requirements:
  • Associates degree in a technology-related field, or technical school education in information technology. A combination of education and experience may be substituted for the degree requirement
  • Must have excellent follow-through skills
  • Must be customer service-focused
  • Must have excellent written and verbal communication skills
  • Ability to communicate with clients
  • Ability to work well in stressful situations and be deadline-sensitive
  • Availability to work overtime/varied hours when required
  • Clear status on criminal and drug test
What We Offer:
  • Competitive pay and benefits
  • Comprehensive training and development programs that prepare employees to advance from within
  • A company focused on creating a positive work and client environment
  • Employee discounts on entertainment, products, and services nationwide

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