Technical Support Specialist

2 weeks ago

Williamsport, Pennsylvania, United States Prysmian Group Full time

About Prysmian Group: Prysmian Group stands as the global leader in the energy and telecommunications cable systems sector. Each year, we produce extensive lengths of underground and submarine cables and systems for power transmission and distribution, alongside a wide array of medium and low voltage cables tailored for construction and infrastructure projects. Our offerings also encompass a full spectrum of optical fibers, copper cables, and connectivity solutions for voice, video, and data transmission within the telecommunications industry.

With a workforce of 30,000 across more than 50 countries, every member of Prysmian has the opportunity to leave a lasting impact. Regardless of your role or location, you will contribute to a company dedicated to transforming the world around us.

Position Overview: This role entails addressing hardware and software inquiries for the Local System Administrators support team. This team is responsible for managing, configuring, and supporting end-user devices, which include desktops, laptops, tablets, thin clients, printers, and monitors. Additionally, the role involves troubleshooting and providing support for Microsoft Office applications, updates to various third-party software, and Endpoint security definition updates. You may also take part in, or lead, various IT projects such as application upgrades and infrastructure refreshes.

Key Responsibilities:

  • Troubleshoot a variety of computer-related issues.
  • Conduct daily system monitoring to ensure the availability of all hardware, server resources, systems, and key processes.
  • Install workstations, software, and peripherals as needed.
  • Create, modify, and delete user accounts upon request.
  • Provide support to various end users, investigating and resolving issues as they arise.
  • Manage inventory of desktop, laptop, mobile devices, and printer hardware and software, including installation, refurbishment, and maintenance.
  • Oversee hardware and software for workstations, ensuring functionality for various Manufacturing Execution Systems solutions.
  • Perform maintenance on desktop systems, including repairs and recovery from hardware or software failures, operating system upgrades, and desktop imaging.
  • Efficiently resolve all Local System Administrator incidents and requests while coordinating with users.
  • Respond to user inquiries, addressing questions and resolving hardware and software problems.
  • Implement corrective actions remotely or guide users through solutions.
  • Collaborate with corporate headquarters staff on new software and hardware deployments.
  • Document standardized processes and procedures for internal customers.
  • May be required to support critical systems outside of regular hours and respond to emergencies on a 24/7 basis.

Required Skills and Qualifications:

  • Minimum of 5 years' experience in system administration and technical support, with at least 2 years in a similar role.
  • Strong analytical and troubleshooting capabilities.
  • Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
  • Highly motivated with the ability to work independently.
  • Excellent communication skills, both verbal and written.
  • Adaptability to current technologies and commitment to maintaining technical skills.
  • Proficient in using proper grammar, spelling, and punctuation in written communication.
  • Ability to manage conflicting priorities and customer expectations.
  • Sound judgment, analytical abilities, and effective problem-solving skills.
  • Efficient time and workload management, with attention to detail.
  • Demonstrated effectiveness in a fast-paced work environment.
  • Willingness to work evenings and weekends with little notice.
  • Self-starter with a proactive approach.

Educational Background:

  • Bachelor's degree in Information Technology, Management Information Systems, or a related technical field is preferred but not mandatory.
  • Certifications such as A+, Network+, and Microsoft certifications are advantageous but not required.
  • Fluency in both French and English is essential.

Experience:

  • Proven experience in analyzing, installing, administering, and troubleshooting all aspects of a client/server data network, including multi-facility client/server network and system administration.
  • Familiarity with portable technologies, including laptops, tablets, and smartphones.
  • Experience with enterprise-class desktop software, including Windows 7 & 10, Office 2010, 2016, Endpoint Protection antivirus, and remote management tools.
  • Knowledge of Windows Active Directory, corporate network infrastructure, and group policies is a plus.
  • Experience supporting and configuring thin-client devices is desirable but not essential.

Prysmian Group is an Equal Opportunity Employer committed to attracting and recruiting individuals with diverse backgrounds, skills, and abilities. We believe that diversity adds significant value at all levels of the organization, enhancing our ability to capture market opportunities and maximize value for our customers and stakeholders.

We are dedicated to fostering an inclusive environment where all individuals feel respected and empowered to express their potential.

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