Technical Support Specialist

2 weeks ago

Williamsport, Pennsylvania, United States Prysmian Group Full time

Prysmian Group stands as a global leader in the energy and telecommunications cable systems sector. Annually, we produce extensive lengths of underground and submarine cables and systems designed for power transmission and distribution, alongside medium and low voltage cables tailored for construction and infrastructure projects. Our offerings also encompass a diverse array of optical fibers, copper cables, and connectivity solutions for voice, video, and data transmission within the telecommunications industry.

With a workforce of 30,000 across more than 50 countries, every member of Prysmian has the opportunity to leave a lasting impact. Regardless of your role or location, you will contribute to a company dedicated to transforming the world around us.

Position Overview: This role involves addressing hardware and software inquiries for the Local System Administrators support team. This team is responsible for managing, configuring, and supporting end-user devices, which include desktops, laptops, tablets, thin clients, printers, and monitors. Additionally, the role includes troubleshooting and providing support for Microsoft Office applications, updates to various third-party software, and Endpoint security definition updates. The individual in this position may also lead or participate in various IT projects, such as application upgrades and infrastructure refreshes.

Key Responsibilities:

  • Troubleshoot a wide range of computer-related issues.
  • Conduct daily system monitoring to ensure the availability of all hardware, server resources, systems, and key processes.
  • Install workstations, software, and peripherals as needed.
  • Create, modify, and delete user accounts based on requests.
  • Provide support to various end users, investigating and resolving issues as they arise.
  • Manage the inventory of desktop, laptop, mobile devices, and printer hardware and software, including installation, refurbishment, and maintenance.
  • Ensure that hardware and software for workstations function correctly for various Manufacturing Execution Systems solutions.
  • Perform maintenance on desktop systems, including repairs and recovery from hardware or software failures, operating system upgrades, and desktop imaging.
  • Quickly resolve all Local System Administrator incidents and requests while coordinating and communicating effectively with users.
  • Respond to user inquiries, providing answers and resolving hardware and software issues.
  • Implement corrective actions remotely or guide users through necessary steps.
  • Collaborate with corporate headquarters staff on new software and hardware deployments.
  • Document standardized processes and procedures for internal customers.
  • May be required to support critical systems outside of regular hours and respond to emergencies on a 24/7 basis.

Required Skills and Qualifications:

  • Minimum of 5 years of experience in system administration and technical support, with at least 2 years in a similar role.
  • Strong analytical and troubleshooting capabilities.
  • Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
  • Self-motivated with the ability to work independently.
  • Excellent communication skills, both verbal and written.
  • Adaptability to current technologies and a commitment to maintaining technical proficiency.
  • Effective problem-solving skills and sound judgment.
  • Proficient in time management and organizational skills, with a keen attention to detail.
  • Demonstrated ability to thrive in a fast-paced environment.
  • Willingness to work evenings and weekends as needed.
  • Self-starter with a proactive approach.

Education and Experience:

  • Bachelor's degree in Information Technology, Management Information Systems, or a related technical field is preferred but not mandatory.
  • Certifications such as A+, Network+, and Microsoft certifications are desirable but not required.
  • Fluency in both French and English is essential.

Additional Experience:

  • Experience in analyzing, installing, administering, and troubleshooting client/server data networks, including multi-facility environments.
  • Familiarity with portable technologies such as laptops, tablets, and smartphones.
  • Experience with enterprise-class desktop software, including Windows 7 & 10, Office 2010, 2016, Endpoint Protection antivirus, and remote management tools.
  • Knowledge of Windows Active Directory and corporate network infrastructure is a plus.
  • Experience with thin-client devices is desirable but not mandatory.

Prysmian Group is an Equal Opportunity Employer committed to attracting and recruiting individuals from diverse backgrounds, skills, and abilities. We believe that diversity enhances our organization and drives value at all levels. Our commitment to Diversity, Equity, and Inclusion (DE&I) is a fundamental aspect of our company culture.

All hiring processes at Prysmian are conducted in accordance with DE&I policies, ensuring fairness and respect for all candidates.

Your application data will be handled in accordance with our Data Protection Policy.

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