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Patient Care Coordinator
2 months ago
At Excelsia Injury Care, we provide management services to a diverse range of healthcare companies across Maryland, Delaware, Virginia, and Pennsylvania, delivering high-quality integrated healthcare to individuals suffering from neuro-musculoskeletal injuries.
Our healthcare companies offer a comprehensive slate of office-based diagnostic, surgical, and rehabilitation services, provided by compassionate and skilled professionals who medically manage each patient from evaluation through treatment to ensure patients achieve the best possible outcomes.
We are committed to furnishing highly competent and timely services in compliance with all applicable legal, regulatory, and ethical standards, a commitment to doing things right. We strive to be a good corporate citizen and integrate ESG (environmental, social, and governance) considerations within our Enterprise business practices.
Our mission is to benefit the healthcare companies we serve, as well as all our collective employees, and communities.
What You'll Do- Provide administrative support to departmental physicians/supervisors/managers/administrators, including receiving and disseminating telephone and fax messages in a timely and appropriate manner using clinic and your name.
- Provide consistent support/coverage as needed per departmental policy.
- Direct patients, families, and visitors to appropriate medical treatment areas in a sensitive and caring manner.
- Assist with the distribution of reports, records, and messages, maintaining patient and clinic confidentiality.
- Assist with maintaining internal/external supply inventory.
- Maintain on-site presence during business hours.
- Comply with Micro MD and BSO departmental billing functions, posting patient charges and payments.
- Assist the Manager by coordinating, reviewing, and preparing clinic charts for patient appointments as per departmental policy.
- Maintain the office in a neat and orderly fashion, assisting in maintaining a safe environment.
- Assist the Manager and District Manager in completing requests for medical records and any and all requests.
- Maintain charts in proper order, inserting forms and reports in the appropriate location, ensuring all forms, as well as dictations, are completed.
- Copy materials, obtain mail when requested, initiate, prepare, update forms, reports, and records on a routine basis.
- Respond to corporate/physician/patient/family/attorney, inter/intra departmental general inquiries, and ambiguous situations.
- Utilize QIP principles/techniques for organizational change and systems modification.
- Operate and maintain pertinent office machines/equipment, including fax, computers, copiers, etc.
- Assist with the collection, sorting, and distribution of departmental mail/correspondences/faxes/phone messages in a timely manner.
- Perform other duties and assignments as directed and/or necessary.
- Interview patients, collect information, and enter it into the computer.
- Ensure patients' paperwork and Micro MD match.
- Verify insurance and documents in the computer using account case notes.
- Explain MSHC paperwork to patients and ensure they understand, witness patient signatures.
- Maintain the office in a neat and orderly manner.
- Other duties as assigned.
- High school diploma or GED equivalent.
- 6 months+ of medical experience in an administrative physician office setting.
- Previous computer skills, including data entry, Word, Outlook, etc.
- Ability to handle multiple tasks and responsibilities.
- Basic telephone and computer skills.
- Tact and skill in patient management.
- Excellent communication and organizational skills.
- Basic understanding of medical office procedures.
- Ability to effectively interact with doctors, patients, and co-workers.
- Ability to triage patients, taking basic vitals (blood pressure, pulse, and respiration).
