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Resort Operations Manager

2 months ago

Bend, Oregon, United States Tetherow Resort Full time

Tetherow Resort is seeking a Hotel Manager

Why Choose Tetherow?

Recognized in the 2023 Condé Nast Readers Choice Awards as a premier destination in the Pacific Northwest, Tetherow is dedicated to fostering a vibrant atmosphere where our employees can thrive. We are committed to inspiring our guests and team members to engage, explore, and connect, understanding that our staff are essential to our success. We invite you to consider a rewarding career with us.

Key Qualifications

  • Demonstrated experience in overseeing hospitality or resort front office operations, with a proven track record in managing and leading front office teams.
  • Exceptional leadership and interpersonal skills, capable of collaborating effectively with diverse teams.
  • A strong commitment to delivering outstanding guest experiences.
  • Excellent communication abilities coupled with strong organizational skills, attention to detail, and follow-through.
  • Proficient in computer applications, including Property Management Systems (PMS) or Hotel Operating Systems (HOS).
  • Able to perform well under pressure, maintain confidentiality, and resolve conflicts effectively.
  • Professional demeanor and appearance.
  • Self-motivated with the ability to work independently and as part of a team.
  • Strong analytical capabilities and sound business judgment.
  • Energetic and inspiring, with a positive attitude towards work.
  • Flexible schedule availability, including mornings, evenings, weekends, and holidays as needed.

Responsibilities

  • Oversee the daily operations of the Front Office, Guest Services, and Reservations teams.
  • Ensure effective scheduling and support for all Front Office personnel to meet the needs of the resort and its guests.
  • Maintain high service standards to ensure consistent excellence and guest satisfaction.
  • Manage departmental budgets, focusing on revenue generation, expense control, and labor management for Guest Services.
  • Provide ongoing guidance and direction to team members, fostering productivity and quality.
  • Deliver constructive feedback and development opportunities to team members regularly.
  • Handle guest reviews with professionalism and resolve hotel-related challenges effectively.
  • Utilize PMS and other departmental systems to manage reservations and meet customer needs.
  • Facilitate the career development and training of team members while overseeing recruitment and retention initiatives.

Additional Benefits

  • Comprehensive medical, dental, and vision insurance for eligible employees.
  • 401(k) plan with company matching.
  • Paid time off.
  • Golf privileges.
  • Discounts at Tetherow Restaurants & Golf Shop.
  • Affordable employee meals.
  • Referral bonuses for employee recommendations.
  • Work in a stunning environment in Central Oregon.

Explore this opportunity with us.

Compensation details: Competitive yearly salary.