Assistant Front Office Manager
4 weeks ago
At Pyramid Global Hospitality, we're dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of perks, including comprehensive health insurance, retirement plans, and paid time off, as well as unique benefits like on-site wellness programs and local discounts.
Job Summary
We're seeking a highly motivated and customer-focused leader to join our Front Office team as the Assistant Front Office Manager. The successful candidate will have a proven track record of developing a team to provide exceptional service, be open to learning and leading by example, and respond in a professional and courteous manner to guests and team members. If you have experience in hotel front office operations, enjoy engaging with people from all over the world, and take steps to 'wow' guests, we want to hear from you.
Your Role
As the Assistant Front Office Manager, you will assist with oversight of the Front Office operations, lead the team in helping guests discover their 'Wanderlust' experience, and develop and mentor a team of Front Desk Agents, Bell Staff, and Concierge. You will also monitor room inventory, rate, and plan availability, and lead the team to maintain average daily rate to ensure revenue maximization forecasting occupancy. Additionally, you will provide exceptional customer service by being engaging and taking sincere interest in guests, check guests in, ensure proper credit is received, special requests are noted and fulfilled, and accurate information is established. You will also help to resolve problems and 'wow' guests through recovery when things aren't quite right, work closely with the Maintenance and Housekeeping teams to communicate and coordinate the day, interact with hotel/resort staff in a professional manner, and provide support to Front Office staff during peak hours of business.
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