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Mercedes-Benz Van Customer Service Representative

2 months ago

Fort Worth, Texas, United States Mercedes-Benz Bank AG Full time
Job Overview

As a Mercedes-Benz Van Customer Service Representative, you will be responsible for providing exceptional customer service to our commercial van customers via phone, email, and fax. You will be the primary point of contact for customer inquiries, resolving issues in a timely and professional manner.

Key Responsibilities
  • Update customer accounts and provide direction on account issues
  • Explain payment methods and process payments
  • Resolve customer concerns and requests
  • Act as a liaison between customers and corporate departments
  • Initiate, explain, and execute corporate processes
Requirements

To be successful in this role, you will need:

  • A minimum of 1 year of overall work experience
  • Preferred experience in business, customer service, or collections
  • High School Diploma or equivalent required, Bachelor's Degree preferred
  • Minimum 1 year of customer service phone experience preferred
  • Bilingual in Spanish preferred
What We Offer

As a Mercedes-Benz Financial Services employee, you will enjoy a comprehensive and amenity-rich benefits package, including:

  • Competitive salary and annual bonus
  • Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program
  • Outstanding medical, dental, and vision insurance
  • Employer-paid short and long-term disability
  • On-site exercise facilities
Why Join Us?

At Mercedes-Benz Financial Services, we value our employees and offer a positive, employee-centric environment with opportunities for career development. We are a global company that offers best-in-class products to our customers and best-in-class benefits to our employees.