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Knowledge Management Specialist

2 months ago

Broomfield, Colorado, United States Hunter Douglas, Inc. Full time
Job Title: Knowledge Manager

At Hunter Douglas, Inc., we are seeking a highly skilled Knowledge Manager to join our team. As a key member of our organization, you will be responsible for developing and implementing a knowledge management strategy that drives business growth and improves customer satisfaction.

Key Responsibilities:
  • Develop and maintain a comprehensive knowledge management system that enables our customer support team to quickly find and access relevant information.
  • Design and implement a taxonomy and metadata strategy to ensure accurate and efficient content retrieval.
  • Collaborate with cross-functional teams to develop and maintain high-quality content that meets the needs of our customers and stakeholders.
  • Monitor and analyze key performance indicators to measure the effectiveness of our knowledge management strategy and identify areas for improvement.
  • Stay up-to-date with industry trends and best practices in knowledge management and content strategy.
Requirements:
  • Bachelor's degree in a relevant field, such as information science, library science, or communications.
  • 5+ years of experience in knowledge management, content strategy, or a related field.
  • Proven track record of developing and implementing successful knowledge management strategies.
  • Excellent communication and project management skills.
  • Ability to work collaboratively with cross-functional teams.
What We Offer:
  • Competitive salary and bonus structure.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • Generous time off and paid parental leave.
  • Opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking to join a dynamic team, please submit your application by October 7, 2024.