Customer Service Representative
2 weeks ago
We are seeking a highly skilled and personable Weekend Receptionist to join our team at Innovative The Collier at Naples.
About the Role:
The ideal candidate will be responsible for providing exceptional customer service to residents and visitors, handling phone calls and inquiries, and performing various administrative tasks.
Key Responsibilities:
- Provide courteous and professional phone service to residents and visitors
- Direct inquiries and respond to resident needs in a timely and efficient manner
- Document unusual events on the Daily Communication Report
- Greet residents and visitors in a friendly and welcoming manner
- Answer incoming phone calls and direct to proper extension or take messages
- Fill out incident reports as needed
- Receive, sort, and deliver facility mail accurately and timely
- Assist with office duties such as typing and mail
- Verify resident sign-in and sign-out forms
- Work cooperatively with facility staff
- Report to work on time and consistently demonstrate dependability and punctuality
- Know the location and operation of emergency equipment and systems
- Perform all duties in an effective, timely, and professional manner
Requirements:
- Ability to work every weekend, Saturday and Sunday, 8:30am to 6:00pm
- Outgoing and personable demeanor
- Prior Assisted Living experience is a plus, but not required
About Us:
Innovative The Collier at Naples is a dynamic and innovative community that values exceptional customer service and resident satisfaction.
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