Sales Associate
4 weeks ago
Forever 21 is a leader in the global fast fashion market, with a mission to inspire individual self-expression through amazing fashion. We are seeking a Sales Associate to join our team, responsible for demonstrating knowledge and love of the brand while ensuring each customer has an exciting and enjoyable experience.
Key Responsibilities:- Create a welcoming environment for customers
- Respond to customer inquiries and needs
- Proactively seek opportunities to deliver a great customer experience
- Assist in the location, availability, and selection of merchandise
- Use basic selling techniques to engage with customers
- Introduce current sales, promotions, credit card applications, and other brand initiatives to gain customer loyalty
- Follow the Company's Customer FIRST model
- Complete sales transactions and maintain proper accountability at registers
- Process merchandise returns and exchanges courteously and under company guidelines
- Speak positively about the brand, customers, and team members
- Demonstrate initiative, teamwork, and ownership in every interaction
- Maintain visual standards for the selling floor, fitting rooms, visual displays, and presentations
- Assist in daily store recovery
- Adhere to company policies, procedures, and loss prevention practices
- Share feedback and ideas with management to improve processes
- Adapt to a changing environment and manage multiple tasks
- Provide support for all cross-functional departments
- Help set the tone and standards that drive customer satisfaction and business growth
- Must be at least 16 years old
- Minimum of one year of retail sales experience and previous cash handling experience preferred
- Energetic and charismatic
- Strong communication, organizational, and time management skills
- Excellent interpersonal skills and ability to act with integrity and business maturity
- Ability to complete sales transactions in the POS register system
- Availability to work a flexible schedule, including evenings, weekends, and holidays
- Ability to spend up to 100% of working time standing and walking
- Ability to lift and carry up to 50 pounds
- Ability to perform repetitive finger, hand, and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and working with cleaning chemicals
We offer a competitive salary of $16.00/hourly, as well as a benefits package, including a 401(k) plan, overtime pay, flexible work schedule, and a generous employee discount program. Forever 21 is an equal opportunity employer, committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment on the basis of protected characteristics.
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