Customer Service Director
2 days ago
**Job Summary**
As a Sales and Customer Experience Manager at Macy's, you will be responsible for leading a team of sales associates to deliver exceptional customer service and drive sales growth. Your ability to understand customer needs and preferences will enable you to develop and implement strategies to increase customer loyalty and retention.
**Key Responsibilities:**
- Build and lead a high-performing sales team that is focused on delivering exceptional customer service and meeting sales targets.
- Develop and implement sales strategies to drive sales growth and increase customer loyalty.
- Monitor and analyze sales data to identify trends and areas for improvement.
- Collaborate with other departments to ensure seamless execution of sales initiatives.
- Provide coaching and development opportunities to sales associates to enhance their skills and knowledge.
- Manage and maintain a clean and organized store environment that is welcoming to customers.
**Requirements:**
- 3-5 years of management experience in a retail or sales environment.
- Proven track record of driving sales growth and increasing customer loyalty.
- Excellent communication and leadership skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and problem-solving skills.
**Physical Demands:**
- Prolonged periods of standing and walking around the store.
- Ability to lift and move up to 25 pounds.
- Requires close vision, color vision, and ability to adjust focus.
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