Operations Leadership Specialist
20 hours ago
This role involves leading a team at local venues and arenas, ensuring seamless member verification and enrollment processes. As a representative of Clear, you will engage with attendees, members, and general travelers, providing exceptional customer service.
Key Responsibilities:- Compliance with security protocols at all venues is paramount.
- Foster positive relationships with attendees, members, and general travelers through effective communication and engagement.
- Educate attendees on the benefits of Clear's services while ensuring secure enrollment operations.
- Promote a productive internal culture that motivates team members and encourages innovation.
- Train sports employees on procedures, customer service, and sales strategies.
- Leverage onsite communications, daily learning activities, and track labor and leadership reports to optimize team performance.
- Analyze metrics, customer feedback, and observations to enhance operational efficiency.
- Hold team members accountable to Clear's standards.
- 1-2+ years of leadership experience with a proven track record.
- Ability to manage people and hold them accountable to company expectations.
- Positive attitude, excellent interpersonal skills, and strong leadership abilities are essential.
- A self-motivated achiever interested in taking on additional responsibilities and promoting Clear's services.
- Ability to thrive in a fast-paced, high-volume environment.
- Previous customer service experience is advantageous.
- Open availability and flexibility are required, including the ability to work varied shifts.
- Must be 18 years or older.
Estimated Salary: $70,000 - $90,000 per year.
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