Workforce Operations Manager
2 weeks ago
We are seeking a highly motivated and detail-oriented Admin Workforce Control to join our team at MAXIMUS. In this role, you will be responsible for supporting the FSA NextGen Program under the Department of Education portfolio.
The ideal candidate will have a strong background in administrative tasks, excellent communication skills, and the ability to work independently with minimal supervision.
This is a great opportunity to develop your skills and experience in a dynamic and fast-paced environment. If you are a team player with a positive attitude, we encourage you to apply
Key Responsibilities:
- Monitor call volume and staffing data to ensure workers are performing in accordance with established quality and performance standards.
- Research inquiries using various tools, databases, written materials, and the web to provide knowledgeable responses to inquiries.
Requirements:
- High School diploma or equivalent with 2-4 years of experience.
Preferred Qualifications:
- FSA Department of Education experience preferred.
- Must reside in the U.S.
- Must be a U.S. citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
Salary and Benefits:
The salary for this position is estimated to be between $20.80 and $33.35 per hour, depending on location. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off.
About Us:
MAXIMUS is an Affirmative Action/Equal Opportunity Employer committed to diversity and inclusion. We are proud to serve veterans and their families, and we strive to create a workplace that is inclusive and respectful of all employees. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we invite you to apply.
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