Fiber Network Operations Supervisor
7 days ago
At Connect Holding II LLC, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience. As a key member of our team, you will play a vital role in accelerating the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers.
As a Supervisor, Region Operations, you will be responsible for managing technicians in specific service areas and providing quality residential and business communications services. You will develop and maintain an aggressive, knowledgeable, customer-focused team that promotes and sells Brightspeed products and services while providing a service experience that exceeds our customer's expectations.
Key responsibilities include:
- Managing the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities
- Serving as the single point of contact between Brightspeed and Contractors to resolve issues arising during the construction and/or maintenance process
- A strong emphasis on training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills
- Leading a team of technicians who meet attendance and performance standards
- Representing Brightspeed with customers and governmental agencies
- Celebrating successes, with appropriate use of rewards and recognition
- Motivating team for continuous improvement and achievement of maximum performance
Qualifications include:
- Bachelor's degree or equivalent education and experience
- Previous experience managing teams within a telecom technical environment with typically 4+ years of experience
- Strong skills and experience in employee development, including training, coaching and mentoring in a union environment
- Computer skills are required including Outlook, Excel, Word, and legacy systems
- Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Brightspeed
- Working knowledge of the splicing and construction process for the telecommunication industry
- Working knowledge of Contractor relations
Bonus points for:
- 2+ years of experience managing teams within a telecom technical environment
- 2+ years of experience with installation, maintenance, and repair of POTS and HSI
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