Supervisor, Region Operations

2 weeks ago


Lorain, Ohio, United States Connect Holding II LLC Full time
Job Description

Brightspeed is seeking an experienced Supervisor, Region Operations to join our team. As a key member of our operations team, you will be responsible for managing technicians in specific service areas and providing quality residential and business communications services.

Key Responsibilities:
  • Manage the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office, as well as design services and splicing activities.
  • Serve as the single point of contact between Brightspeed and Contractors to resolve issues arising during the construction and/or maintenance process.
  • Develop and maintain an aggressive, knowledgeable, customer-focused team that promotes and sells Brightspeed products and services while providing a service experience that exceeds our customer's expectations.
  • Represent Brightspeed with customers and governmental agencies.
  • Collaborate with the union to achieve a win-win working relationship.
Requirements:
  • Bachelor's degree or equivalent education and experience.
  • Previous experience managing teams within a telecom technical environment with typically 4+ years of experience.
  • Strong skills and experience in employee development, including training, coaching, and mentoring in a union environment.
  • Computer skills are required, including Outlook, Excel, Word, and legacy systems.
  • Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Brightspeed.
  • Working knowledge of the splicing and construction process for the telecommunication industry.
  • Ability to work in a consultative manner with others, establish rapport, interview, fact-find, present options, recommend solutions, follow-up, and customer-focused behavior.
  • Ability to perform work with minimal supervision, prioritize multiple projects, and perform under pressure.
  • Experience negotiating timeframes for completion and meeting critical deadlines.

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