Fiber Network Supervisor

At Connect Holding II LLC, we are reimagining how people live, work, play, and connect by providing fast, reliable internet connections and an exceptional customer experience in twenty states throughout the Midwest and South.

We are seeking an experienced Supervisor, Region Operations to join our team. As Supervisor, Region Operations, you will manage technicians in specific service areas and provide quality residential and business communications services.

• Manage the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office, as well as design services and splicing activities.
• Serve as the single point of contact between Connect Holding II LLC and Contractors to resolve issues arising during the construction and/or maintenance process.
• Develop and maintain an aggressive, knowledgeable, customer-focused team that promotes and sells Connect Holding II LLC products and services while providing a service experience that exceeds our customer's expectations.
• Represent Connect Holding II LLC with customers and governmental agencies.
• Collaborate with the union to achieve a win-win working relationship.
• Celebrate successes, with appropriate use of rewards and recognition.
• Motivate team for continuous improvement and achievement of maximum performance.

• Bachelor's degree or equivalent education and experience.
• Previous experience managing teams within a telecom technical environment with typically 4+ years of experience.
• Strong skills and experience in employee development, including training, coaching, and mentoring in a union environment.
• Computer skills are required, including Outlook, Excel, Word, and legacy systems.
• Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Connect Holding II LLC.
• Working knowledge of the splicing and construction process for the telecommunication industry.
• Working knowledge of Contractor relations.
• The ability to work in a consultative manner with others, i.e., establish rapport, interview, fact-find, present options, recommend solutions, follow-up, and customer-focused behavior.
• The ability to perform work with minimal supervision, prioritize multiple projects, and perform under pressure.
• Experience negotiating timeframes for completion and meeting critical deadlines.
• A willingness to work with other coworkers to complete job assignments.

• 2+ years of experience managing teams within a telecom technical environment.
• 2+ years of experience with installation, maintenance, and repair of POTS and HSI.