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Operations Supervisor

2 months ago

Lorain, Ohio, United States Brightspeed Full time
Job Summary

Brightspeed is seeking an experienced Operations Supervisor to manage technicians in specific service areas and provide quality residential and business communications services. As Operations Supervisor, you will develop and maintain a high-performing team that promotes and sells Brightspeed products and services while delivering exceptional customer experiences.

Key Responsibilities
  • Manage the daily operation of outside and inside plant network services and technicians, ensuring timely and efficient installation and maintenance of residential, business, and central office services.
  • Serve as the single point of contact between Brightspeed and contractors to resolve issues arising during the construction and/or maintenance process.
  • Develop and implement training programs to enhance employee skills and knowledge, focusing on quality standards, customer contact, safety, expense control, and technical skills.
  • Lead a team of technicians who meet attendance and performance standards, promoting a culture of excellence and continuous improvement.
  • Represent Brightspeed with customers and governmental agencies, fostering strong relationships and resolving issues in a professional and courteous manner.
  • Collaborate with the union to achieve a win-win working relationship, promoting mutual understanding and respect.
  • Celebrate team successes and recognize individual contributions, motivating team members to strive for excellence and achieve maximum performance.
Requirements
  • Bachelor's degree or equivalent education and experience.
  • Previous experience managing teams within a telecom technical environment, with typically 4+ years of experience.
  • Strong skills and experience in employee development, including training, coaching, and mentoring in a union environment.
  • Computer skills, including Outlook, Excel, Word, and legacy systems.
  • Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Brightspeed.
  • Working knowledge of the splicing and construction process for the telecommunication industry.
  • Working knowledge of contractor relations.
  • Ability to work in a consultative manner with others, establish rapport, interview, fact-find, present options, recommend solutions, follow-up, and customer-focused behavior.
  • Ability to perform work with minimal supervision, prioritize multiple projects, and perform under pressure.
  • Experience negotiating timeframes for completion and meeting critical deadlines.
  • Willingness to work with other coworkers to complete job assignments.
Preferred Qualifications
  • 2+ years of experience managing teams within a telecom technical environment.
  • 2+ years of experience with installation, maintenance, and repair of POTS and HSI.