Help Desk Support Specialist

14 hours ago


Exton, Pennsylvania, United States Caliber Service Management Full time

Role – Help Desk Administrator

Caliber Service Management is seeking a skilled Help Desk Administrator to join our team. The ideal candidate will have a strong background in technical support and be able to effectively communicate with our user base.

Responsibilities

  • Support:
  • Provide technical assistance to employees with device hardware, software, and network connectivity issues.
  • Respond promptly to user inquiries via our ticketing system.
  • Perform desktop maintenance and security updates.
  • Incident Management:
  • Log and track incidents in our help desk ticketing system.
  • Prioritize and escalate tickets based on severity and impact.
  • Collaborate with business systems teams to resolve complex issues.
  • Hardware and Software Maintenance:
  • Install, configure, and maintain personal devices, printers, and peripherals.
  • Support Apple mobile device platform.
  • Manage hardware lifecycles and inventory.
  • Basic network configuration and troubleshooting.
  • User Training and Documentation:
  • Create, update, and maintain user documentation, FAQs, and knowledge base articles.
  • Conduct training sessions for new employees on IT tools and best practices.
  • Assist in employee onboarding and offboarding process.
  • Continuous Improvement:
  • Identify recurring issues and propose solutions for process improvement.
  • Stay informed about technology trends and updates.

Qualifications

  • Strong knowledge of Microsoft Windows and Microsoft 365 applications.
  • Apple mobile device platform expertise.
  • Basic network infrastructure skills.
  • Computer hardware break/fix expertise.
  • Excellent communication skills.
  • At least one year of Help Desk/IT infrastructure experience.
  • College degree preferred or relevant certifications.
  • Advanced troubleshooting and multi-tasking skills.

Caliber Service Management is an equal opportunity employer. We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds.



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