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Operational Director, Monitoring and Optimization

2 months ago

Providence, Rhode Island, United States Ensono Full time
About the Role

We are seeking an experienced Operational Director, Monitoring to lead our global team of IT professionals in delivering exceptional monitoring services to our clients. As a key member of our leadership team, you will be responsible for driving the operational and engineering aspects of monitoring services, ensuring that our monitoring systems are functioning optimally and generating alerts and tickets properly.

Key Responsibilities:

  • Build and lead a global team of 30 associates with expertise in monitoring Operating Systems, Databases, Network, Virtual, and Storage Backup components.
  • Ensure monitoring systems are functioning, generating alerts and tickets properly, and adopting AI/ML for efficient data management.
  • Oversee global team members responsible for Ensono's Distributed Monitoring Tools, including BMC Truesight, BMC Helix, Entuity, and VMWare Aria.
  • Manage the support, lifecycle, sustainability, and availability of Ensono's Distributed Monitoring Tools.
  • Lead and design integrated Monitoring Solutions for ITSM systems for Ensono's Clients.
  • Design, plan, and enable AI & ML adoption in Ensono's Monitoring environment to prevent incidents.
  • Manage Capital and Expense budget related to licenses and support of monitoring tools.
  • Evaluate best practices for monitoring and visibility, establishing strong vendor relationships.
  • Establish automated processes for audit intentions to ensure proper management of components.
  • Identify opportunities for efficiency improvements through process enhancement and automation maturity.
  • Collaborate with Ensono's Product, Security, and Operational Teams to prioritize Corporate Programs and Projects.

Requirements:

  • 10+ years of experience managing infrastructure technology and operations.
  • 10+ years of experience with ITSM platforms such as ServiceNow and Monitoring Tools such as BMC, Entuity, DataDog, or similar.
  • Positive influencing verbal and written skills to build relationships and lead.
  • Ability to think holistically about processes that impact business engagement and refine them.
  • Comprehensive knowledge of ITIL reference models.
  • Proven track record of leading process improvement initiatives and driving change.
  • Excellent written, communication, and interpersonal abilities.
  • Ability to thrive in independent and collaborative fast-paced environments.
  • Familiarity with industry best practices and compliance requirements, especially in financial services.

Preferred Qualifications:

  • Bachelor's degree in a related field.
  • Master's degree in information technology or a related field.
  • Advanced ITIL certifications, including ITIL v3 and v4.
  • Experience with AI/ML integration into ITSM practices is a plus.