Customer Service Operations Specialist

7 days ago


Schaumburg, Illinois, United States Hire Excellence Full time
About the Role

We are seeking a highly skilled Customer Service Coordinator to join our team at Hire Excellence.

Key Responsibilities
  • Process customer orders and track shipments efficiently to meet deadlines.
  • Prepare and provide accurate price quotes, ensuring timely communication with clients.
  • Assist customers with product information, providing personalized support to enhance their experience.
  • Communicate lead times from vendors effectively, maintaining transparency and trust with our customers.
  • Maintain an up-to-date open order report, ensuring seamless order management.
  • Expedite international orders promptly, meeting customer expectations for timely delivery.
  • Process returns as requested, adhering to our company's return policy.
  • Verify and maintain stock levels for large accounts, preventing stockouts and overstocking.
  • Provide proof of delivery upon request, ensuring accountability and reliability.
Requirements
  • A minimum of 2+ years of corporate customer service experience is required for this role.
  • Experience within manufacturing or distribution is strongly preferred, as it would be beneficial in understanding our business operations.
  • Familiarity with AS400 is a significant advantage, enabling us to leverage your skills and expertise more effectively.
  • A Bachelor's degree is preferred but not mandatory.
Compensation and Benefits

The estimated salary for this position is between $43,000-$45,000 per year, plus bonus opportunities. Our comprehensive benefits package includes:

  • Excellent medical, dental, vision, disability, and life insurance coverage.
  • A 401K plan with a company match, supporting your retirement savings goals.
  • Tuition reimbursement, empowering you to pursue further education and professional growth.
  • Career advancement opportunities, enabling you to progress within our organization.
About Us

Hire Excellence is a motivated team environment that values its employees' well-being and growth. We offer a warm and friendly staff, respected colleagues, and a stellar company reputation that sets us apart from others in the industry.



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