Manager of RI Operations
2 weeks ago
Essential Qualifications:
Bachelor's degree
5+ years of pertinent professional experience
Demonstrated success in team leadership and enhancing performance metrics
Experience in operations, sales operations, or related fields
History of collaborating with a management team to support a unified organizational vision
About AWS:
Amazon Web Services (AWS) stands as the most extensive and widely embraced cloud platform globally.
AWS provides over 100 fully featured services to millions of active customers worldwide—including the fastest-growing startups, largest enterprises, and leading government agencies—to enhance their infrastructure.
Position Summary:
The AWS RI Operations Team seeks a motivated, community-oriented, and seasoned leader to guide a team of analytical and process-focused professionals.
This role demands a comprehensive understanding of a complex environment, strong communication skills, and the ability to excel under pressure.
The individual will oversee a team responsible for managing ticketed requests from customer-facing teams and addressing escalations from those teams as needed.
Primary Responsibilities:
Lead a team of analysts to ensure precision and efficiency in a dynamic, high-visibility setting
Foster vision and support career advancement for a team of highly motivated individuals
Facilitate and implement established team objectives and vision
Proactively seek opportunities for enhanced communication and training
Contribute to the documentation of team Standard Operating Procedures (SOPs) and write-ups related to continuous improvement initiatives, promotions, and operational strategies
Build relationships across various teams to promote long-term solutions
Diversity and Culture:
AWS values diverse experiences.
Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.
If your career is just beginning, hasn't followed a traditional path, or includes alternative experiences, don't let it deter you from applying.
At AWS, we are naturally inclined to learn and be curious. Our employee-led affinity groups cultivate a culture of inclusion that empowers us to take pride in our differences.Work Location:
We are open to hiring candidates to work remotely.
Compensation:
Our compensation reflects the cost of labor across various US geographic markets.
The base pay for this position ranges from $104,900/year in our lowest geographic market up to $185,000/year in our highest geographic market.
Pay is determined by several factors including market location and may vary based on job-related knowledge, skills, and experience.
Amazon is committed to fostering a diverse and inclusive workplace.Amazon is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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