Customer Service Representative

3 weeks ago


Rockford, Illinois, United States GPM Investments LLC Full time
Job Overview

We're seeking a highly motivated and customer-focused individual to join our dynamic team as a Cashier/Sales Associate at GPM Investments LLC. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and welcoming store environment, and achieving sales goals.

Key Responsibilities
  1. Customer Service Superstar: Greet customers with a smile, offer assistance, and ensure a pleasant shopping experience.
  2. Sales Floor Guru: Maintain a well-stocked and visually appealing sales floor, ensuring a seamless shopping experience for customers.
  3. Upselling Ace: Master the art of upselling and suggestive selling, elevating the customer experience and contributing to sales goals.
  4. Brand Ambassador: Champion our brand by promoting our loyalty rewards program and highlighting exclusive benefits.
  5. Cash Handling Pro: Efficiently manage the cash register, handle transactions with a smile, and maintain accurate financial records.
  6. Safety Champion: Maintain a safe and welcoming environment for customers and colleagues, adhering to safety guidelines and protocols.
  7. Team Player: Collaborate with colleagues to ensure smooth store operations and a positive customer experience.
  8. Facility Maintenance Expert: Maintain a clean and inviting store environment, including restrooms, windows, and outdoor spaces.
  9. Environment Ambassador: Participate in keeping our outdoor space clean and welcoming, contributing to a positive environmental impact.
Requirements
  • Age Requirement: Must be 21 years of age or older.
  • Availability: Must be able to work weekends and holidays.
  • Communication Skills: Ability to read, write, speak, and understand English effectively.
  • Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication.
  • Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
  • Pre-Employment Screening: Must pass a pre-employment drug screen and be subject to a criminal history background check.
  • Personable and Positive: Friendly demeanor and ability to make people feel welcome.
  • Detail-Oriented: Notice the little things that make a big difference in a customer's experience.
  • Reliable and Responsible: Punctual, trustworthy, and take pride in your work.
  • Flexible: Adaptable and ready to take on a variety of tasks in our fast-paced environment.

Equal Opportunity Employer
GPM Investments, LLC is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation or any other basis prohibited by applicable law. Unlawful discrimination will not be a factor in any employment decision.



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