Customer Service Representative
5 days ago
Customer Service Representative Opportunity at WasteConnections
About the Role:
We are seeking a skilled Customer Service Representative to join our team in Rockford, IL. As a key member of our customer service team, you will work directly with the Customer Service Supervisor to field calls from customers and work to resolve problems they raise concerning service or billing.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Communicate effectively with customers to understand their needs and provide solutions.
- Work collaboratively with other departments to resolve customer disputes.
- Process customer orders, collect payments, and prepare change of address records.
- Deliver exceptional customer service to promote goodwill and loyalty.
Requirements:
- Excellent verbal communication skills and ability to work in a fast-paced environment.
- Proficient in Microsoft Word, Excel, and email.
- 10-key, keyboarding, and typing skills a must.
What We Offer:
- Competitive compensation and benefits package.
- Opportunities for growth and professional development.
- A dynamic and supportive work environment.
WasteConnections is an Equal Opportunity Employer
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