Genesys Cloud Implementation Engineer

1 month ago


Detroit, Michigan, United States TEKsystems Full time
About the Role

We are seeking a highly skilled Genesys Cloud Implementation Engineer to join our team at TEKsystems. This is a long-term position that will involve implementing and migrating contact center environments from Cisco UCCE to Genesys PureCloud on an enterprise scale.

Key Responsibilities
  • Implementing Genesys PureCloud solutions for large-scale contact centers
  • Migrating existing contact center environments from Cisco UCCE to Genesys PureCloud
  • Working closely with agency stakeholders to understand their requirements and needs
  • Collaborating with the Genesys Professional Services team to ensure successful implementations and migrations
Requirements

To be successful in this role, you will need to have:

  • 5+ years of experience in contact center engineering, with a strong background in Genesys and other technologies such as Cisco and Avaya
  • Excellent technical skills, including programming and scripting languages
  • Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders
  • A high level of professionalism, with a customer-facing focus and a commitment to delivering excellent results
What We Offer

In return for your hard work and dedication, we offer a competitive salary of $120,000 per year, plus benefits and opportunities for professional growth and development.



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