Cloud Integration Expert
3 weeks ago
Cloud Integration Expert
About the JobWe are seeking a highly skilled Cloud Integration Expert to join our team at Specialty Company. As a key member of our team, you will be responsible for designing and implementing advanced customer service solutions using Salesforce Service Cloud and Genesys Contact Center technologies.
This is a remote opportunity, with a competitive salary of $135,000 per year. However, based on location, this figure may vary, but it reflects the industry standards for a role of this nature.
The ideal candidate will have 5+ years of experience in software consulting or development, with a proven track record of successfully implementing and integrating Salesforce Service Cloud with enterprise systems. A Bachelor's degree in Computer Science, Engineering, or a related field is also required.
Responsibilities:
- Architect and deploy Salesforce Service Cloud solutions, leveraging tools such as Apex, LWC, Flows, and other advanced functionalities.
- Customize and optimize the Salesforce Service Console for omnichannel interactions.
- Collaborate with cross-functional stakeholders to deliver scalable, secure, and innovative solutions that enhance customer experience and operational efficiency.
Requirements:
- Proficient in Salesforce Service Cloud, including Apex, LWC, Process Builder, and Flows.
- Strong understanding of Salesforce platform architecture, security, and governance.
- In-depth knowledge of Genesys platforms and CTI solutions.
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