Cloud Integration Expert

3 weeks ago


Detroit, Michigan, United States Specialty Company Full time

Cloud Integration Expert

About the Job

We are seeking a highly skilled Cloud Integration Expert to join our team at Specialty Company. As a key member of our team, you will be responsible for designing and implementing advanced customer service solutions using Salesforce Service Cloud and Genesys Contact Center technologies.

This is a remote opportunity, with a competitive salary of $135,000 per year. However, based on location, this figure may vary, but it reflects the industry standards for a role of this nature.

The ideal candidate will have 5+ years of experience in software consulting or development, with a proven track record of successfully implementing and integrating Salesforce Service Cloud with enterprise systems. A Bachelor's degree in Computer Science, Engineering, or a related field is also required.

Responsibilities:

  1. Architect and deploy Salesforce Service Cloud solutions, leveraging tools such as Apex, LWC, Flows, and other advanced functionalities.
  2. Customize and optimize the Salesforce Service Console for omnichannel interactions.
  3. Collaborate with cross-functional stakeholders to deliver scalable, secure, and innovative solutions that enhance customer experience and operational efficiency.

Requirements:

  • Proficient in Salesforce Service Cloud, including Apex, LWC, Process Builder, and Flows.
  • Strong understanding of Salesforce platform architecture, security, and governance.
  • In-depth knowledge of Genesys platforms and CTI solutions.


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