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Automotive Service Coordinator

2 months ago

Lindenhurst, New York, United States South Shore Subaru Full time

Job Summary: We are seeking a highly skilled and detail-oriented Automotive Service Receptionist to join our team at South Shore Subaru. As a key member of our service department, you will be responsible for providing exceptional customer service, handling transactions, and maintaining accurate records.

Key Responsibilities:

  • Customer Service: Provide professional and courteous service to customers, ensuring their needs are met and exceeded.
  • Transaction Handling: Process payments, handle cash, checks, and credit card transactions, and provide change to customers.
  • Record Keeping: Maintain accurate and up-to-date records of customer transactions, repair orders, and parts invoices.
  • Complaint Resolution: Handle customer complaints in a professional and timely manner, escalating issues to management when necessary.
  • Administrative Support: Provide clerical and secretarial support to the service and parts departments, including answering phones and responding to emails.

Requirements:

  • High School Diploma or Equivalent: Required.
  • Excellent Communication Skills: Ability to effectively communicate with customers, colleagues, and management.
  • Attention to Detail: Accurate and thorough in handling transactions and maintaining records.
  • Organizational Skills: Ability to prioritize tasks and manage multiple responsibilities.
  • Teamwork: Collaborate with colleagues to achieve departmental goals and objectives.

Benefits:

  • Competitive Salary: $16-17 per hour based on experience.
  • Medical and Dental Insurance: Comprehensive health insurance package.
  • 401(k) Retirement Plan: Employer-matched retirement savings plan.
  • Employee Discounts: Discounts on vehicle purchases, parts, and service.
  • Paid Time Off: Generous paid time off policy.