Auto Parts Sales and Service Manager Assistant

2 days ago


Springfield, Massachusetts, United States O'Reilly Auto Parts Full time

We are seeking a highly skilled and experienced Retail Service Specialist to join our team at O'Reilly Auto Parts. As a key member of our store operations, you will play a critical role in delivering exceptional customer service and ensuring the smooth day-to-day functioning of our retail showroom.

Our ideal candidate will have strong communication skills, be able to obtain RSS Certification, and possess retail sales experience, preferably in auto parts. Additionally, knowledge of automotive systems and repair would be beneficial, as well as fluency in multiple languages, particularly Spanish. We offer a competitive total compensation package, including wages, paid time off, stock purchase plan, 401(k), medical, dental, and vision insurance, and tuition educational assistance programs.

In this role, you will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. You will also assume shift management responsibilities in the absence of Assistant or Store Manager. Your key responsibilities will include leading store team members in providing excellent customer service, supervising customer service levels on the retail showroom, processing buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner, handling special orders and outside purchases efficiently, and processing retail customer returns and exchanges accurately.

We offer a dynamic and supportive work environment, with opportunities for career growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service and contributing to a high-performing team, we encourage you to apply for this exciting opportunity.



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