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Hotel Operations Manager

2 months ago

Wilmington, Ohio, United States Paychex PEO Client Talent Acquisition Full time
Rooms Division Manager

We are seeking an experienced Rooms Division Manager to join our team at Paychex PEO Client Talent Acquisition. The successful candidate will be responsible for managing the Rooms Division operations, including Front Office, Reservations, Revenue Enhancement, Night Audit, Housekeeping, and maximizing guest satisfaction while ensuring budgeted levels of profitability.

Key Responsibilities:
  • Guest Service and Housekeeping Operations: Supervise and ensure a high level of customer service, maintaining established company policies and processes related to customer service techniques, proper identification and payments, up-selling, and proper cleaning techniques.
  • Revenue Management: Review current day's expected arrivals and VIP and special request reservations, check status of departures, and ensure proper processing occurs.
  • Employee Relations: Maintain positive employee relations, including coaching, counseling, and on-going training and development.
  • Scheduling and Inventory: Oversee the scheduling of Guest Service and Housekeeping staff, ensuring adequate staffing is in place while keeping within budget restraints and established productivity standards.
  • Security and Compliance: Demonstrate and promote a safe and secure environment for guests, team members, and assets, in compliance with workplace policies and procedures and regulatory requirements.
  • Revenue Enhancement: Serve as part of the Revenue Management Team, reviewing accommodations availability, yield management, group pick-up, pricing strategies, and assisting in developing opportunities to enhance revenues.
  • Reporting and Analysis: Prepare requisite reports on a daily, weekly, monthly, and annual basis, and compile daily revenue reports for submission to appropriate parties.

Requirements:

  • Education: Associate degree or equivalent education; Bachelor's degree preferred.
  • Experience: Previous experience in a hotel management/supervisory role required.
  • Skills: Knowledge of computerized hotel management systems, excellent communication skills, leadership skills, and ability to work with all departments in a professional and productive manner.