Infrastructure Systems Support Manager

3 days ago


Wilmington, Ohio, United States R+L Carriers Full time
Job Title: Manager of Infrastructure Systems Support

At R+L Carriers, we are seeking a highly skilled and experienced Manager of Infrastructure Systems Support to lead our IT infrastructure operations team. This is a critical role that requires a strong technical background, excellent leadership skills, and a passion for delivering high-quality services.

Key Responsibilities:
  • Lead Infrastructure Operations Team: Manage a team of infrastructure support specialists to ensure the stability, security, and performance of our IT infrastructure.
  • Technical Support: Provide Tier-2 technical support for all infrastructure, services, and tools, working closely with the Service Desk and Infrastructure Engineering teams.
  • Collaboration and Integration: Collaborate with Infrastructure & Application Architecture teams to ensure proper integrations and delivery of infrastructure systems.
  • Software Upgrades and Security: Support routine software upgrades, security patching, and system performance reporting for infrastructure system operations.
  • Documentation and Training: Maintain detailed documentation of systems configurations, issues, and resolutions, and facilitate training for Tier-1 technicians.
  • Backup and Monitoring: Oversee and monitor backups, ensuring data integrity and system availability.
Requirements:
  • Experience: 7+ years of experience leading an infrastructure system support operation for large-scale enterprises, including DR planning and execution.
  • Technical Skills: Experience managing network, telecom, Windows, Linux, and AIX administrators, as well as data center operational support.
  • Education: Bachelor's degree in Computer Science, Information Systems, or a related field preferred.
  • Soft Skills: Strong leadership, communication, and problem-solving skills, with ITIL experience/certification and Cisco, Windows, Linux certifications a plus.

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