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Community Engagement Coordinator

2 months ago

Chattanooga, Tennessee, United States City of Hamilton Full time
Job Overview

The City of Hamilton is an EEO & AAE. Minorities and women are encouraged to apply.

The Community Engagement Coordinator is responsible for fostering neighborhood initiatives and programs aimed at addressing local challenges while enhancing social cohesion within Hamilton's communities. This role involves facilitating communication with both current and prospective residents to promote stable and vibrant neighborhoods.

The execution of these responsibilities necessitates substantial interaction with municipal officials, various governmental bodies, commissions, boards, funding organizations, and the general public. It requires independent judgment, initiative, creativity, and diplomacy. Attendance at evening and weekend meetings and events is an integral part of this role.

This position entails significant administrative and technical responsibilities related to the planning, organization, and coordination of activities within the City's Department of Neighborhoods. The work is conducted under the general guidance and oversight of the Executive Director of Community Services or a designated representative from the City Manager's office, allowing for considerable autonomy in exercising independent judgment and initiative. The nature of the tasks performed requires the establishment and maintenance of collaborative working relationships with supervisory personnel across all City departments and divisions.

Assignments are generally provided in terms of expected outcomes, and the incumbent is anticipated to work independently to gather necessary information, including selecting appropriate methodologies and analytical techniques, to deliver sound analyses and recommendations.

Key Responsibilities:

  • Collaborates with neighborhood organizations, City departments, and partner entities to devise strategies that address their specific concerns and aspirations;
  • Establishes strong connections with neighborhood residents and other community stakeholders;
  • Leads or supports enhancements to the 311 Service Request system and related processes, analyzing resident/user feedback to uphold high levels of trust through exceptional customer service, communication, and quality outcomes;
  • Oversees or assists in the design and dissemination of information through print and digital channels, including social media;
  • Plans, organizes, and coordinates tours and informational sessions with real estate agents, employers, and institutions to educate them about Hamilton's neighborhoods;
  • Develops objectives, plans, and metrics for assessing neighborhood engagement and communication efforts;
  • Attends meetings, conferences, and workshops as requested and authorized;
  • Proactively cultivates relationships with other departments to ensure efficient responses to resident needs and concerns;
  • Performs related duties as required.

Skills and Qualifications:

  • Understanding of community organizing principles;
  • Familiarity with marketing communications and public relations;
  • Awareness of current and emerging trends in urban planning and placemaking;
  • Ability to listen and comprehend the technical needs of residents and those involved in community development;
  • Proficiency in interpersonal communication and outstanding customer service;
  • Strong oral and written communication skills;
  • Capability to plan, organize, and prioritize tasks independently;
  • Aptitude for teaching and encouraging others to adopt new practices and procedures to achieve work objectives;
  • Ability to establish and maintain effective working relationships with other City employees, Department Heads, Division Heads, and supervisory personnel;
  • Capacity to quickly learn and apply new skills and knowledge resulting from rapidly evolving technology;
  • Creativity and resourcefulness in task execution.

Education and Experience:

MINIMUM QUALIFICATIONS

  • Bachelor's Degree from an accredited college or university in Communication, Business, Public Administration, Non-Profit Management, Community Development, Planning, or a related field; or
  • High School diploma or GED with a minimum of four (4) years of experience in a communication and/or community development/outreach role; and
  • Availability to work a flexible schedule, including some evenings and weekends.

PREFERRED QUALIFICATIONS

  • Experience in local government, non-profit, or a related field;
  • Experience in community outreach and service on boards/commissions;
  • Bilingual in Spanish and English.