Electrical Equipment Account Management Specialist

1 week ago


Harrisonburg, Virginia, United States Electrical Equipment Company Full time

About Us: As a customer-centered service organization, The Electrical Equipment Company (EECO) is committed to building a better tomorrow by serving manufacturing plants, machine builders, and construction teams.

Role Overview: We are seeking an experienced Key Account Specialist to join our team. This role plays a crucial part in supporting the Key Account Manager (KAM) in growing sales while delivering exceptional customer service.

Responsibilities:

  • Delight the customer while freeing up the KAM to focus on growing sales
  • Provide pricing, quotes, and delivery quote follow-up, as well as expediting
  • Resolve pricing concerns, 'fix' issues, and coordinate with the factory
  • Negotiate prices and work with the KAM to qualify sales opportunities
  • Manage customer interactions, prioritize activities, and leverage customer relationship management (CRM)
  • Proactively manage pricing agreements and customer pricing files to maximize gross profit
  • Identify opportunities to drive efficiency through systems, technology, services, and solutions that generate value for the customer

Requirements:

  • Associate's degree or equivalent relevant work experience
  • Previous experience in an industrial or manufacturing environment is a plus
  • An authentic customer service commitment, collaborative personality, and tenacity to see challenges through to the end
  • Intermediate knowledge of Microsoft Excel spreadsheet software
  • Strong communication skills (both written and oral)
  • Ability to work independently and autonomously, with strong attention to detail and analytical abilities
  • Ability to learn and become proficient in EECO's business systems

Benefits: EECO offers a competitive compensation and benefit program and is an equal opportunity employer. Estimated Salary: $60,000 - $80,000 per year based on experience and location.



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