Cell Therapy Account Manager, North Carolina

2 weeks ago

Durham, North Carolina, United States Pharmiweb Full time
Job Summary

We are seeking a highly motivated and experienced Cell Therapy Account Manager to join our team in North Carolina. As a key member of our commercial team, you will be responsible for driving commercial success within the treatment sites through excellence in account planning, execution, and collaboration with all stakeholders to provide a seamless and differentiated patient experience.

Key Responsibilities
  • Assess, cultivate, and manage customer relationships across a broad set of stakeholders within assigned accounts to ensure achievement of commercial objectives for the launches in cellular therapy.
  • Develop a customized site-specific account plan coordinating the deployment of resources to meet the customer needs and ensure a seamless and differentiated customer experience.
  • Serve as the main point of contact for designated accounts and collaborate with cross-functional partners to create a streamlined, organized interface between account stakeholders and all field-facing colleagues.
  • Navigate complex account environments and understand the needs/issues of account stakeholders at all levels and drive to solutions that address the needs.
  • Collaborate and communicate regularly with cross-functional partners to support the referral of appropriate patients to the treatment centers.
  • Maintain and continuously develop both disease and product-specific knowledge.
  • Actively gain customer insights and provide timely feedback to cross-functional partners and Area Business Manager regarding account business trends, changes in the therapeutic landscape, performance, industry issues, and business opportunities and risks.
  • Ensure compliance with all laws, regulations, and policies that govern the conduct of cell therapy activities.
Requirements
  • 7+ years of sales experience, marketing, and/or commercial experience required with 5+ years in Hematology/Oncology.
  • Key account management strategy - experience working in large, complex accounts, identifying influential stakeholders, and working with them to better serve patients.
  • Customer service-oriented - quick responses, highly reliable, excellent follow-up.
  • Demonstrated ability to effectively partner with leadership and key cross-functional partners across the internal organization in order to implement key account strategies.
  • High degree of technical expertise and business acumen.
  • Strong analytical, consulting, and business planning skills necessary to execute on key strategic imperatives.
  • Excellent written and verbal communication skills, including an effective presentation style to connect with diverse groups of customers.
  • Thorough understanding of U.S. compliance guidelines.
  • Ability to work independently and travel as needed (up to 50%).
  • Valid driver's license.
  • Bachelor's Degree or equivalent.
Preferred Qualifications
  • Experience in hospital sales, academic, and community settings preferred.
  • Buy and bill reimbursement experience preferred.
Critical Competences for Success

A result-oriented individual with a participative, high-energy style, strong personal work ethic, intense focus on results, and a bias toward action. Establishes clear expectations, objectives, and priorities. Sets aggressive but achievable goals and consistently delivers. Diligently monitors progress and proactively addresses variances. Highly decisive and action-oriented.

A top-class team player who works effectively in a team-based organization, collaborates cross-functionally, and builds alignment around goals and objectives. Shares, circulates information. Readily builds consensus and achieves agreement on key initiatives and priorities. Will be able to point to previous success maximizing the communication requirements and productivity of a fast-growing leader company.

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