IT Support Specialist II

3 weeks ago


San Diego, California, United States ISHPI Information Technology Full time

Job Summary:

We are seeking a skilled IT Support Specialist II to join our team at ISHPI Information Technologies, Inc. The successful candidate will provide technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat.

Key Responsibilities:

  • Answers questions, analyzes problems, and provides technical assistance, support, and advice to end users for hardware, software, and systems.
  • Resolves computer software and hardware problems of users and acts as a contact for users having problems using computer software, hardware, and operating systems.
  • Acts as the escalation path to resolve moderate to highly complex technical issues.
  • Provides support for call overflow during peak time or reduced staff during off-peak hours.

Requirements:

  • Accredited BS degree or higher and four (4) years of progressive experience demonstrating the required proficiency.
  • Active DoD M IAT Level II certification such as Comptia Security+ CE, CCNA-Security, CySA+, GICSP, GSEC, CND SSCP, or higher level.
  • Selected candidate must be a U.S. Citizen and be able to obtain and maintain required security clearance. Active clearance preferred.

Company Overview:

ISHPI Information Technologies, Inc. is a recognized industry leader in providing Cybersecurity support and consulting services to our Federal agency and Department of Defense partners.

We specialize in developing and performing Cybersecurity Engineering and Operations processes and activities to ensure systems and services achieve and maintain adequate levels of compliance and operational security posture throughout all phases of their lifecycle.

We are currently seeking candidates to support the Joint Base San Antonio (JBSA) IT Support effort.

Equal Opportunity Employer:

ISHPI Information Technologies, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, or status as a protected veteran.



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