Information Technology Specialist

3 weeks ago

San Diego, California, United States Naval Reserve Force Full time
Job Summary

This position is for an IT Specialist with the Naval Reserve Force. The successful candidate will be responsible for serving as the IT Specialist (SYSADMIN/CUSTSPT) in the Information Technology Department, N6, of Navy Region Reserve Component Command Southwest, San Diego, CA. The role involves reviewing, approving, and tracking to completion all local service requests and all NMCI Area Customer Technical Representative (ACTR) requests for creating, moving and de-activating accounts. Additionally, the candidate will approve and review requests for any hardware changes, equipment moves, network installation, software installations and facility changes (physical and administrative M/A/Cs).

Key Responsibilities

• Review, approve, and track to completion all local service requests and all NMCI Area Customer Technical Representative (ACTR) requests for creating, moving and de-activating accounts.
• Approve and review requests for any hardware changes, equipment moves, network installation, software installations and facility changes (physical and administrative M/A/Cs).
• Handle all aspects of all aspects of e-Marketplace administration to include user training, access control invoicing and e-forms for M/A/C submissions in the NMCI environment.
• Provide users advice and notification in regards to security issues affecting both NMCI and non-NMCI systems.
• Assist as a member of a team for the accomplishment of special studies or projects, and coordinate efforts to implement mandatory technical standards of legacy systems.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain an interim and/or final SECRET security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• This is a Cyberspace Workforce position, work role code (TECHNICAL SUPPORT SPECIALIST), proficiency level (BASIC) the incumbent is required to obtain and maintain qualifications in DoDM 8140.03 Cyber Workforce Qualification and Department of Navy.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.
• Relocation expenses (i.e. PCS) may be authorized in accordance with applicable travel regulations.

Qualifications

The ideal candidate will have directly applicable experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job but will clearly demonstrate past experience in the application of the particular competencies or knowledge, skills and abilities necessary to successfully perform the duties of the position. Such experience is typically in or directly relates to the work of the position to be filled. The candidate must have IT-related experience demonstrating each of the four competencies listed below:

• Attention to Detail- Is thorough when performing work and conscientious about attending to detail.
• Customer Service- Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

The candidate must also have at least one year of specialized experience at or equivalent to the GS-07 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following:

• Experience creating and administering logon user accounts, email accounts trouble ticket accounts and other logon accounts in a domain environment.
• Experience utilizing methods and practices for troubleshooting, adjusting, modifying and improving IT systems.
• Experience communicating effectively orally and in writing with managers, contractors, and incumbents at all levels to negotiate changes, resolve differences and problems, etc.
• Experience applying security/information assurance policies, principles, and practices in the delivery of data management services.

Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/

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