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**Team Lead**, **Operations Manager**
2 months ago
**Job Summary:** As an Assistant Manager at Cold Stone Creamery, you will be responsible for leading a team of employees and team leaders. Your key responsibilities will include:
Key Responsibilities:
- Train and coach employees to ensure they have the skills and knowledge needed to provide excellent customer service.
- Delegate tasks to team members and provide follow-up to ensure tasks are completed efficiently.
- Hold team members accountable for their performance and provide feedback to help them improve.
- Ensure that the team provides fast and friendly service to customers.
- Staff and schedule employees appropriately to control labor costs.
- Ensure proper cash handling procedures are followed.
- Manage inventory and ordering to ensure that the store has the necessary supplies.
Requirements:
- Excellent leadership and communication skills.
- Ability to train and coach employees.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment.