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**Team Lead**, **Operations Manager**

2 months ago


Sacramento, California, United States Cold Stone Creamery Full time


**Job Summary:** As an Assistant Manager at Cold Stone Creamery, you will be responsible for leading a team of employees and team leaders. Your key responsibilities will include:

Key Responsibilities:

  • Train and coach employees to ensure they have the skills and knowledge needed to provide excellent customer service.
  • Delegate tasks to team members and provide follow-up to ensure tasks are completed efficiently.
  • Hold team members accountable for their performance and provide feedback to help them improve.
  • Ensure that the team provides fast and friendly service to customers.
  • Staff and schedule employees appropriately to control labor costs.
  • Ensure proper cash handling procedures are followed.
  • Manage inventory and ordering to ensure that the store has the necessary supplies.

Requirements:

  • Excellent leadership and communication skills.
  • Ability to train and coach employees.
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced environment.