Patient Access Representative

6 days ago


Cottage Grove, Minnesota, United States Allina Health Full time

Job Summary

We are seeking a highly organized and detail-oriented Clinical Operations Associate to join our team at Allina Health. In this role, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.

Key Responsibilities

  • Patient Registration and Check-in
    • Greet and welcome patients to Allina Health, either in person or over the phone
    • Collect demographic and financial information, and enter it into our electronic medical record system
    • Provide patients with appointment-specific forms and obtain necessary documentation
  • Financial Transactions
    • Collect co-pays and remaining balances from patients
    • Obtain signatures from patients as needed
    • Respond to questions regarding financial assistance programs
  • Office Administration
    • Manage and organize the patient care lobby and provide support to other departments
    • Clean and disinfect the lobby and check-in area, as well as other clinic resources
    • Unpack and restock supplies, file cabinets, and other resources
  • Communication and Scheduling
    • Schedule appointments and assist with other office communication needs
    • Answer and transfer calls, handle messages, and page necessary parties
  • Other Duties
    • Perform weekly downtime checks and participate in staff meetings
    • Complete other duties as assigned by management

Requirements

  • Must be 18 years of age and have the education and/or experience needed to meet required functional competencies
  • 1 year of basic computer skills

Preferred Qualifications

  • Associate's or Vocational degree
  • 0-2 years of experience with Microsoft Office products (Word, Outlook, and Excel)
  • 0-2 years of customer service, clerical, or other business office environment experience
  • 0-2 years of medical terminology knowledge

Physical Demands

  • Sedentary:
  • Lifting weight: Up to 10 lbs. occasionally, negligible weight frequently


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