Clinical Access Representative
5 days ago
Job Summary
We are seeking a highly organized and detail-oriented Clinical Access Representative to join our team at Allina Health. In this role, you will be responsible for providing exceptional patient scheduling and coordination services, ensuring seamless communication between patients, families, providers, and staff.
Key Responsibilities
- Provide scheduling support and coordination of appointments, ensuring timely and efficient scheduling of services.
- Function as an in-clinic resource for patients, families, providers, and staff, addressing billing and service questions, and facilitating requests for billing-related items.
- Provide first-level resolution for patient complaints, identifying and submitting resolutions for patient or client issues, and directing calls to appropriate departments for resolution.
- Assist with patient account adjustments, updating patient demographics and insurance information, and responding to billing and quality of care issues, complaints, or concerns.
- May complete prior authorization, referrals, complex specialty scheduling, and manage work queues.
Requirements
- Must be 18 years of age with education and/or experience needed to meet required functional competencies.
- 0 to 2 years of experience in a Clinic Office Specialist role or 2 to 5 years of experience as a medical receptionist or customer service position.
- 2 to 5 years of basic medical terminology experience.
Preferred Qualifications
- High school diploma or GED.
- Associate's or Vocational degree.
- 0 to 2 years of previous scheduling experience with electronic medical records.
Licenses/Certifications
- Medical Reception or equivalent program preferred.
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