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Customer Service Representative

2 months ago

Minnetonka, Minnesota, United States Safelite Full time
About the Role

The Customer Advocate is a key member of our team, responsible for delivering exceptional customer experiences. This role requires a high level of organization, energy, and a passion for providing world-class service.

Key Responsibilities
  • Welcome and resolve customer concerns in a timely and efficient manner, often requiring creative solutions.
  • Manage incoming calls, emails, and faxes related to service issues, pricing, warranties, and more.
  • Confirm and complete work order information, including insurance verification and additional parts.
  • Process administrative tasks such as buyouts, invoices, and credit memos.
  • Review orders from the national contact center and manage dealer part orders and special accounts.
Requirements
  • High School Diploma/GED/Equivalent required.
  • 1-3 years of experience in telephone operations or business administration.
  • Ability to provide world-class customer service in a fast-paced environment.
  • Presentation of a professional appearance and adherence to personal protective equipment requirements.
  • Ability to travel up to 10%.
What We Offer
  • Competitive weekly base pay starting at $18/hour.
  • A benefits package valued at over $10k, including a 401(k) plan, medical coverage, and paid time off.
  • Up to $5,250 annually in tuition reimbursement.
  • Paid training and all necessary tools and resources.