Systems and Customer Success Specialist
6 days ago
The PLL is a men's professional lacrosse league in North America, comprised of 8 teams of top players. Co-founded by lacrosse stars Paul Rabil and Mike Rabil, the PLL is backed by investors in sports and media.
As a highly motivated Systems and Customer Success Manager, you will oversee key systems and customer interface for the PLL Play team, driving growth and customer satisfaction.
Key Responsibilities:- Systems Management:
- Develop and maintain the LeagueApps registration system for PLL Play programs, ensuring seamless operations and customer satisfaction.
- Manage over 200 program registrations annually, handling customer requests and resolving issues.
- Ensure financial reconciliation and reporting to leadership and stakeholders.
- Customer Success:
- Respond to inbound customer inquiries, addressing system-related and general program questions.
- Guide new customers through the registration process, building strong relationships and promoting PLL Play's value.
- A competitive base salary of $70,000 - $75,000, plus commission and bonus opportunities.
- A comprehensive benefits package, including health, life, dental, and vision insurance, 401(k), equity sharing, unlimited PTO, and paid parental leave.
- An equal opportunity employer committed to diversity and inclusion.
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